FAQ
Didactic Materials
What kind of teaching materials do you offer?
We offer a wide selection of educational resources, including songs, online games, and plays, designed for different ages and skill levels.
For which classes or English proficiency levels are the resources suitable?
Most of our resources are aimed at A1 and A2 levels, but we also have materials for pre-A1 learners and an audio play suitable for B1 level.
Can I use the resources for other English levels as well?
We’ve developed these resources with specific English levels in mind to ensure they’re as effective as possible. Of course, they can be useful for learners at other levels as well, but they work best when used in the context they were designed for.
Who are these resources aimed at?
Our resources are designed for English teachers, who will find ready-to-use materials and activities, as well as for students who want to improve their English in a fun and interactive way.
Can I share the resources with my students?
The songs and online games are available to everyone directly on the website. For the Plays and Detective Game, each access is user-specific. If you need more access for your class, just reach out to us, and we’ll find the best solution for you!
Accessing the Content
How can I access the materials?
The songs and online games are available for free directly on the website. Premium resources, on the other hand, are paid. Once purchased, you can find them in your "MyLibrary."
Do I need to create an account to download the resources?
You don’t need an account for the free resources, but for the Premium ones, you’ll need to register.
Where can I find the products I’ve purchased?
Select "Library" from the menu. If you don't see the products you’ve purchased, log in to the website.
Why do I need to register on the site? And why do I need to be online to use the products I've purchased?
You need to sign up and stay online to access the products you've purchased.
Can I download the products I’ve purchased?
Some products can be downloaded, while others are only available online.
Payments
Do you offer Premium subscriptions?
We don't offer subscriptions at the moment. However, once purchased, Premium resources will always be available in your Library.
Can I pay with the 'Carta del Docente'? (For the Italian market only)
We are working on making this payment method available.
Can I pay with Satispay? (For the Italian market only)
This payment method is also coming soon; we’re working to make it available as soon as possible.
Can I purchase the same product multiple times?
No, each product can only be purchased once per account. It’s not possible to buy multiple copies of the same product with the same account. If you have any special requests, please contact us.
Can I get a refund for the resources I’ve purchased?
At the moment, we cannot offer refunds for purchased resources. That said, we’re always here to help you get the most out of your purchase—feel free to reach out if you have any questions or need support.
Technical Support
What should I do if I encounter problems downloading or opening the files?
If you have any trouble downloading or opening the files, our support team is ready to assist you! Contact us, and we’ll work together to resolve the issue.
Why can I access the site from home but not from school?
Many schools use content filtering systems to protect students while they browse online. If you can access the site from home but not from school devices, it's likely that the school's network is blocking it for security reasons — for example, because it’s classified as an e-commerce site or flagged as “unsafe.” We recommend contacting your school’s IT department and explaining that the site is safe and used for educational purposes. They may be able to review the block and allow access.
The site doesn’t open at school - what can I do?
If the site doesn’t load when using the school’s network or devices, it’s likely being blocked by the school’s security filters. We suggest reaching out to the school’s IT department. Let them know the site is safe and used to access educational content, even though it is technically an e-commerce platform. The IT staff may be able to lift the block and restore access.
The site is marked as unsafe on the school network — what should I do?
When a site is marked as “unsafe” on a school network, it’s often due to automatic filters that restrict access to certain types of content, such as e-commerce pages or sites requiring a login. In this case, the best solution is to contact your school’s IT department. Provide them with the link and explain that the site is trustworthy and used for educational purposes. They may be able to add it to the list of safe exceptions and unblock access.
Detective Game
Why is it called "Detective Game"?
Because, just like in a real detective story, you team up with John B. and Kim to solve a mystery full of twists and turns at London’s dinosaur museum.
Why is a large phone icon appearing, rotating horizontally and covering the entire screen? How can I fix this?"
If you're using a phone, rotate it horizontally. If you're on a computer, switch to fullscreen mode.
What can I do if I experience an issue with the audio or visuals?
Close all programs and browser windows on your computer, leaving only the game running. If the problem persists, click the settings icon during the game to change the pixel resolution from High Definition (HD) to Medium Definition (MD) or Standard Definition (SD).
How can I exit the game?
Click the button with the four arrows in the top left corner and close the browser window.
What’s the difference between Player 1, Player 2, and Player 3?
The three players are equal. The game can be used by three different people, with each account saving progress separately for each player.
How can I save my progress?
The game automatically saves your progress.
If you haven’t found the answer to your questions, feel free to contact us at info@elearningactiontheatre.it. We’ll be happy to help!
